For me, a flop is an unhappy client. Thankfully, it’s not
very often! I wouldn’t have been able to build a business with four Web sites
and this thriving blog if I had a ton of unhappy clients. But, every so often
there is someone who isn’t 100% happy with what they’ve gotten from a class or
a consultation or whatever.
Every time a client is unhappy, I learn. I either clarify
something in the class, in the description of a class, or in my guidelines for
clients. Or I change it altogether. I might even go back to other clients and
asked them if they had a similar experience. Maybe they did, but it wasn’t
powerful enough for them to complain.
The point is: I listen, I learn, and I improve (I hope!).
Jack Canfield’s Success Principle # 30 is to "Face What
Isn’t Working." He writes, "Successful people . . . are more
committed to finding out why things are going wrong and fixing them than they
are to defending their own position or maintaining their ignorance." (page
Admit when you’re wrong or when things are going wrong–if
only to yourself. Don’t live in denial or listen to only the people who praise
I’d love to hear about times in your art career that you
have made a big change based on criticism (from a friend, another artist,
teacher, collector, curator, . . . ). How did it help you improve?