Who Are The People On Your List and What Are They Doing There?

Erica Norelius, Dreaming of Sargent. Oil, 20 x 24 inches. Used with permission.

Art Biz Coach has been helping support artists since 2002.

There are 25,000 people on my current email list, and perhaps thousands more who have left that list. There are 9,000 fans on the Art Biz Coach Facebook page, and thousands more that are somehow connected to me.

My point: I’ve crossed paths with a lot of artists.

They buy my book, sign up as a private client, attend a live workshop or event, or learn from me in an online program. Others might comment on a post on my blog, Facebook, Instagram, Twitter, or Pinterest.

Every so often I come across some familiar names in an old file or document. They were active in the Art Biz Coach community at one point and have since disappeared.

I wonder what has happened to them. Have they given up their art business? Are they more active on other sites?

While thinking about the engagement level of artists on my list, I wondered if you might have some of the same people in your life.

See if these sound familiar….

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I Love Your Art But It's Not For Me

I love your art, but it's not for me | Art Biz Coach

You know the type.

She attends your show and tells you what a wonderful artist you are. This makes you feel good. You’re happy for people to connect with your work this way.

She comes to the next opening and gushes in a way that makes you blush.

She raves repeatedly about your art. I love your work! she says.

Yet, she never buys. She’s implying, I love your art, but it’s not for me.

What gives?

Exercise Your Courage Muscle

Who knows why people don’t buy. Maybe they don’t dig that yellow speck in the lower left. Or maybe they just emptied their bank account to pay for a root canal.

If not closing the sale is bothering you, maybe it’s time to exercise your courage muscle and ask the repeat fan why she’s not pulling out her

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It's All About Your Mailing List

rolodex

Michelle, a woman in my mastermind group, marveled at my list size: How did you get that many people on your email list?

It was easy for me, I replied, because I understood the value of a list when I started my business.

I was fortunate to appreciate the importance of a list due to positions in my past work experience.

How I Built My List

As an assistant to a U.S. Senator, I came to recognize that my boss’s donor list and my Rolodex (yes, it was that long ago) were the most valuable assets in our office to ensure continued community support. As a museum curator and educator, I knew how much we relied on our members and donors for financial support.

Lists are indispensable in both of those situations, which is probably why creating a

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Gift Ideas for Your Special Art Patrons

mini-cooper

The holidays make us think about giving gifts to those who are important to us, so don’t forget your most important buyers and collectors. Here are a few ideas for themed kits you can use as patron gifts. Notice how, depending on your selections, you can spend next-to-nothing on these.

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How to Scare Off Potential Buyers

©Jean Weiner, Clarissa’s Critters. Watercolor, 15 x 11 inches. Used with permission.

Art buyers might seem intimidating and self-assured, but they often have as many insecurities about the process as you do. They are sensitive to signals and opinions from you and from others. It’s your job to reassure them that they are making the right decisions. Without that positive signal from you, they might think they are being tricked instead of treated. Here are a few things that will scare off your audience and potential fans this Halloween.

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How Is Your Customer Relations Department?

Trying to keep up good customer relations at my recent workshop in Nashville.

Critical to all of your marketing is how you treat people. How do you stay in touch with them? How do you show people you care? Let’s look at three aspects of maintaining good customer relationships: recency, frequency, and attentiveness. How do you make people feel special? How do you stay in touch with them? How do you show people you care?

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Love Your List

©Dianna Poindexter, You & Me. Oil on masonite.

The people who give you their postal and email addresses are your secret marketing weapon. They have trusted you with their information and said they want to hear from you. They’re your Valentines! Pull an arrow from your quiver and aim some love in their direction.

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Structure a Sale to Unload an Oversized Inventory

Big Sale

How do you get rid of an inventory of reproductions, note cards, calendars, or anything else you no longer want to promote and sell? Have a sale! Here are some parameters for structuring your sale. Count your inventory.

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Gentle Persistence Pays Off

©Barbara Lee, Aspens - Hope Valley, California Sierras. Photograph.

Your contact list is your #1 asset, but you have to nurture it. You must grow it, feed it, and hold it precious. It is from your list that 80% of your sales will come, if you do the work. That’s why I have called the process of list-building “cultivating collectors” since 2002. It’s not “get collectors quick!” or “sell art right now!”

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Love for Your Collectors Starts with Empathy

McKenna Hallett

Perhaps the most important “E” on the road to love for your collectors addresses a critical part of everyone’s buying and selling experience: Empathy. Those first moments of contact are fragile and involve complex emotions.

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