That’s No Way to Get My Business

Just hung up on someone I’ve never met. I answered the phone in my usual business voice, "Hi, this is Alyson."

On the other end was a woman who said only, "Yes, do you accept credit cards?"

Feigning ignorance, I asked, "For what?"
She said, "For your business."
I asked again, "What business?"
She said, "Stanfield Art Associates, Incorporated."

What kind of a way is that to start a conversation, let alone try to get my business?! It made me furious.

I run into similar situations with artists in their emails. They want me to help them, but they won’t even tell me who they are (sign their email). Why should I waste my time if they don’t have the courtesy to tell me who they are?

I refuse to give anyone the time of day who doesn’t have enough manners to introduce themselves. . . . and the line went dead. Lesson learned.

Introduce yourself first. Especially if you want something. It’s just plain rude not to.

By the way, I’ve also been trying to place an ad (give someone money!) for my upcoming workshop with Bruce Baker. (The unnamed entity is very well known.) I get my emails answered quickly, but the person has NEVER signed his or her name. I don’t know if it’s a man or a woman and my request to find out his or her name was ignored. Yes, I know s/he is busy, but I ask again, do they want my business or not?! Oh, I need them, so I’ll probably go ahead and place the ad, but I’m not happy about it. And I would think twice about sending business their way.

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3 comments to That’s No Way to Get My Business

  • Sari

    Standing on Ceremony… Someone wants to give you money- and you hung up on them… I have been trying to get my head around this ever since it was posted…. Hmmmm….

  • Guess I wasn’t clear! They weren’t trying to give me money. They wanted me to use their merchant account services and that’s how they introduced themselves to me (by NOT introducing themselves to me).

  • That poor caller probably never expected the owner of the business to answer the phone. Yes, it used to make sense to introduce yourself when calling a company. But not any more. Making business calls to any company these days means you go through about a dozen “I’ll transfer you”‘s before speaking to the necessary person. Old skool/old fashioned DOES NOT equal superior. What was your behavior if not rude?! A little self-examination needed? A little sensitivity in order? If you hate your business so much………….? Tip: Hire an assistant to answer the phone.